Refund Policy
Overview
This Refund Policy applies to all products, services, subscriptions, software, digital downloads, and other offerings provided by PostaraAI LLC.
By purchasing any product or service from PostaraAI, you acknowledge and agree to this Refund Policy.
Digital Products
Due to the nature of digital products, all sales are generally final.
Once a digital product has been purchased, downloaded, accessed, delivered, or made available to the customer, refunds will not be provided.
This includes but is not limited to:
- Digital downloads
- Templates
- Prompts
- Software files
- WordPress plugins
- Digital assets
- Online resources
- Premium content
Subscription Services
All subscription payments are non-refundable.
Customers may cancel future subscription renewals at any time through their account settings or by contacting support.
Cancellation prevents future billing but does not entitle the customer to a refund for previous payments.
Exceptions
A refund request may be considered only under the following circumstances:
- The purchased product is not delivered.
- The product contains a critical technical issue.
- The product cannot be accessed due to a system error.
- The issue cannot be resolved by our support team within a reasonable period.
Refund approval remains at the sole discretion of PostaraAI LLC.
Refund Review Process
To request a refund review, customers must:
- Contact our support team.
- Provide proof of purchase.
- Describe the issue in detail.
- Cooperate with troubleshooting efforts.
Failure to provide requested information may result in denial of the refund request.
Processing Time
If a refund is approved, processing may take up to twenty (20) business days.
Actual processing times may vary depending on the payment provider, bank, or financial institution involved.
Chargebacks
Customers are encouraged to contact PostaraAI before initiating a chargeback.
Fraudulent or abusive chargebacks may result in account suspension, service termination, or restriction of future purchases.
Policy Changes
PostaraAI LLC reserves the right to modify this Refund Policy at any time without prior notice.
Updated versions will be published on this page with a revised effective date.
Contact
PostaraAI LLC
Website: https://postaraai.com
For refund-related inquiries, please contact us through our official support channels.